Charter Sucks!

By Tom Paine | July 4, 2006 |

It’s not often that I vent on a business — I know how hard it can be in this competitive world to satisfy ever more demanding customers. But I am about over Charter Communications. For over a month now, we have had missing channels and bad reception. We made an appointment and they never showed up, which doesn’t leave you feeling particularly good about having wasted a day to be there for them. Nor were they particularly apologetic about not showing up.

And every time you try to get a response from them, you are back to square one: you have to navigate a phone menu that resembles chinese water torture more than anything else. If and when you do get a human being, it’s a whole new world — you have to explain all over again what the problem is. And they will want you to make yet another appointment. «Read the rest of this article»

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