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Insurance carriers share hotline, contact information

 

In the wake of the historic flooding that has devastated Middle Tennessee, the Department’s Insurance Division has been reaching out to insurers about resources available to affected Tennesseans. Insurers have set up hotlines and have shared contact information.

This list will expand and be re-sent as needed.

Allstate Insurance Company

  • 800-54-STORM

American Insurance Association

  • Acadia Ins. Co. – 800-444-0049
  • Affiliated FM – see FM Global
  • Arch – 800-817-3252
  • Bituminous – 800-475-4477, ext. 293
  • Chubb Group of Insurance Cos. (Federal Insurance Co., Vigilant Insurance Co., Pacific Indemnity Co., Great Northern Insurance Co., Chubb Custom Insurance Co.) – 800-252-4670
  • Continental Western – 800-444-0049
  • CUNA Mutual Group/CUMIS Ins. Society – 800-637-2676
  • Farmers – 800-HelpPoint (435-7764)
  • Federated Mutual – 888-333-4949
  • Fireman’s Fund – 888-FIREHAT (347-3428)
  • First Floridian (Travelers of Florida) – see Travelers
  • First Trenton Ins. (Travelers of New Jersey) – see Travelers
  • FM Global (Affiliated FM) – 877-NEWLOSS 639-5677
  • GeoVera Specialty Insurance Company (formerly known as USF&G Specialty Insurance Company) – 800-631-6478
  • Gray Insurance – 504-888-7790 (corporate HQ)
  • Great American – 800-972-3008
  • Hanover Ins. Co. – 800-628-0250
  • Hanover American Ins. – See Hanover
  • The Hartford: 800-243-5860; AARP customers – 800-423-0567; Agency customers – 800-624-5578
  • Hartford Steam – 888-HSB-LOSS (888-472-5677)
  • Mass. Bay Ins. – see Hanover Ins. Co.
  • Mitsui Sumitomo – 866-MSM-MUSA (866-676-6872)
  • One Beacon – 877-248-4968 (personal lines); 877-248-3455 (commercial lines)
  • Pacific Select – 877-642-1815
  • Premier Insurance – 877-425-2466
  • St. Paul – 800-787-2851 (commercial lines; see Travelers for personal lines)
  • St. Paul Travelers – see Travelers
  • Travelers – 800-252-4633 (personal lines)
  • 800-238-6225 (commercial lines)
  • 800-505-0193 (flood claims)
  • 800-772-4482 (boat and yacht claims)
  • Union Ins. Co. and Union Lloyds – 800-444-0049
  • XL – 800-688-1840
  • Zurich – 800-987-3373

CNA

CNA group of insurance companies, including:

  • American Casualty Company of Reading, PA
  • Continental Casualty Company
  • The Continental Insurance Company
  • National Fire Insurance Company of Hartford
  • Transportation Insurance Company
  • Valley Forge Insurance Company
  • Billing / Premium Payment Inquiries

For customers who receive premium invoices directly from CNA, please direct any billing inquiries to: 1-877-276-7507

Customers who are billed by their agent should contact their agent for billing questions.

Claims

For customers who wish to report a claim:  1-877-262-2727

Coverage Questions

Customers who have questions about their policy coverage should contact their agent.

CNA Website

A wide variety of contact information and other information can be obtained at www.cna.com — including how to file a claim online.

Farm Bureau Insurance

  • Auto claims may also be filed by telephone. Call our Priority Claims Center at 1-800-836-6327
  • Property claims may also be filed by telephone. Call our Priority Claims Center at 1-800-836-6327

Many Farm Bureau Insurance customers participate in the National Flood Insurance Program (NFIP). These policies are administered by Fidelity National Insurance Company. To begin the claims process, you may call your Farm Bureau Insurance agent, or call Fidelity National’s Flood Customer Service line at 1-800-820-3242

Fire Fighters Insurance Co.

The Hartford

  • The Hartford 800-243-5860
  • AARP customers:   800-423-0567
  • Agency customers: 800-624-5578

Insurors of Tennessee

  • 1-800-264-1898

State Farm

  • 1-800-SF-CLAIM (1-800-732-5246)

United Health Group

  • Free counseling line (open to non-customers) 866-342-6892

USAA

  • 1-800-531-USAA (8722), #USAA (8722) from a cell phone www.usaa.com

About the Tennessee Department of Commerce and Insurance

The Department of Commerce and Insurance works to protect consumers while ensuring fair competition for industries and professionals who do business in Tennessee. www.tn.gov/commerce/


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