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TN Department of Safety and Homeland Security Announces New Driver Service Center Business Hours

Posted By News Staff On Thursday, August 4, 2011 @ 10:00 pm In News | No Comments

New Hours Effective August 15th, 2011

Tennessee Department of SafetyNashville, TN – The Tennessee Department of Safety and Homeland Security today announced the implementation of new business hours for its 49 Driver Service Centers across the state. Effective Monday, August 15th, all Driver Service Centers will operate during the hours of 8:30am to 5:00pm. Monday through Friday.

The change comes as part of the department’s top-to-bottom review, which aims to provide efficient, customer-friendly service to every Tennessean.

“We have been working tirelessly to improve the operating procedures and efficiency of our Driver Service Centers,” said Department of Safety and Homeland Security Commissioner Bill Gibbons. “Having consistent days and hours of operation at each station is one way to help provide better service to all patrons and ultimately create a more customer-friendly system at driver license centers in Tennessee.”

Since March, the department has unveiled a new, more secure driver license and identification card to ward off document fraud and protect the identities of Tennesseans; consolidated driver license services in Rutherford County and launched a reinstatement-only service center in Davidson County as part of an overall effort to improve driver license services in the state.

Additionally, in May a new full-service Driver Service Center was opened in Memphis. The newly-constructed, more modern East Shelby Drive facility in Memphis includes expanded customer service desks to help adequately service one of the largest counties in Tennessee. 

“While the efforts we have made so far are noteworthy, we look forward to completing our top-to-bottom review before implementing significant change,” Commissioner Gibbons said.  

As part of his review, Commissioner Gibbons has visited Driver Service Centers in Davidson, Knox, Lawrence, Madison, Hamilton, Putnam, Roane, and Shelby counties.     

About the Tennessee Department of Safety

The Tennessee Department of Safety’s mission is (www.TN.Gov/safety [1]) to ensure the safety and general welfare of the public.  The department encompasses the Tennessee Highway Patrol, Office of Homeland Security and Driver License Services. General areas of responsibility include law enforcement, safety education, motorist services and terrorism prevention.

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[1] www.TN.Gov/safety: http://www.tn.gov/safety

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