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Consumer Reports Reveals Packaging Faux Pas
Posted By News Staff On Friday, November 16, 2012 @ 10:00 am In News | No Comments
Consumers air grievances over a variety of product packaging pitfalls
Yonkers, NY – Companies spend $130 billion a year on boxes, bags and blister packs, yet many packaged goods still remain hard-to-open, undersized, or overwrapped for the products inside.
Consumer Reports took a close look at common packaging challenges consumers face. By sorting through reader and Facebook fan submissions, Consumer Reports identified four basic gripes and more than a dozen product-specific examples. The full report is available online at www.ConsumerReports.org  and in the December 2012 issue of Consumer Reports.
Consumer Reports also discovered that some companies are aware of packaging problems. For example, Amazon’s frustration-free packaging program is meant to reduce wrapping for shipped products and make them easy to open, but it doesn’t always ensure it’s better, cheaper or even different from the usual packaging. Some of Amazon’s more than 100,000 frustration-free items have the same packaging whether bought from Amazon or elsewhere. To ensure the wrapping is truly frustration-free, Consumer Reports suggests calling Amazon before ordering to find out exactly how the product’s packaging differs.
For more information about consumer packaging gripes, as well as customer-service and company responses to readers’ packaging complaints, visit www.ConsumerReports.org  or check out the December issue of Consumer Reports.
Consumer Reports is the world’s largest independent product-testing organization. Using its more than 50 labs, auto test center, and survey research center, the nonprofit rates thousands of products and services annually. Founded in 1936, Consumer Reports has over 8 million subscribers to its magazine, website and other publications. Its advocacy division, Consumers Union, works for health reform, product safety, financial reform, and other consumer issues in Washington, D.C., the states, and in the marketplace.
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