Washington, D.C. – The U.S. Consumer Product Safety Commission (CPSC) reports Nest Labs is recalling for repair Nest Protect Smoke + CO Alarms because the alert can fail to sound.
Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Product Information
Name of Product: Nest Protect: Smoke + CO Alarm
Hazard: Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.
Remedy: Refund, Repair
Consumer Contact: Nest Labs at 800.249.4280 anytime or online at www.nest.com and click on Nest Protect Safety Notice for more information.
Units: About 440,000
Description: This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or white plastic and are about 5.25 inches square with rounded corners and about 1.5 inches deep. The word “nest” is on a large button on the face of the alarm. Consumers can enable the alarms to be controlled by a computer or a smartphone over a wireless network. The alarms have a Nest Wave feature, which allows users to temporarily silence some alerts or cancel a manual test by vigorously waving an arm near the unit that triggered the alarm. Nest Protect Smoke + CO alarms came from the factory with the Nest Wave feature enabled and with the slider button in the “On” position in Nest Protect Settings.
Incidents/Injuries: Nest Labs has received no reports of incidents, injuries or property damage.
Remedy: The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions:
Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available here or by contacting Nest Labs.
Consumers who cannot or do not wish to connect their devices to a wireless network to have the Nest Wave feature disabled should contact Nest Labs for a full refund.
Sold at: Best Buy, Home Depot and other retailers nationwide, and online at nest.com, amazon.com, bestbuy.com and homedepot.com from November 15th, 2013 to April 3rd, 2014 for about $130.00.
Importer and Distributor: Nest Labs Inc. of Palo Alto, CA.
Manufactured in: China.
The U.S. Consumer Product Safety Commission (CPSC) is still interested in receiving incident or injury reports that are either directly related to a product recall or involve a different hazard with the same product. Please tell us about your experience with the product on SaferProducts.gov.
About the U.S. Consumer Product Safety Commission
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually.
CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to help ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800.638.2772 or teletypewriter at 301.595.7054 for the hearing impaired.
