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HomeNewsTennessee Driver Services Centers use of Technology improves Customer Service

Tennessee Driver Services Centers use of Technology improves Customer Service

Online Driver Services Eliminates Visits To Centers In Some Cases

Tennessee Department of Safety and Homeland SecurityNashville, TN – New forms of technology launched by the Tennessee Department of Safety and Homeland Security have resulted in improved customer service and reduced wait times inside the state’s driver services centers. Recently launched online driver services may eliminate the need to visit a driver services center all together.

Earlier this year, the Driver Services Division updated its driver license system used by examiners and other employees to issue, suspend, and revoke driver licenses, and issue identification cards and handgun carry permits.

This new, internal system replaced a 30-year-old antiquated system. The new “A-List” system, as it is called, streamlined procedures for employees, but it also improved and increased the state’s online driver license services available to customers over the internet.

“We have found a number of ways to integrate technology into our procedures. From iPads to self-service kiosks to virtual line management, these tools have improved experiences for our customers at the driver services centers. Now through our newly enhanced online services, we are leveraging technology to better serve customers from virtually anywhere,” Commissioner Bill Gibbons said.

In addition to renewing or replacing driver licenses, citizens may now visit www.tn.gov/safety to:

  • Pay reinstatement fees and obtain reissued driver licenses after reinstatement, if eligible;
  • Schedule road skills tests (while prohibiting duplicate appointments scheduled by the same person, which has increased wait times in the past);
  • Receive electronic communications from the department via e-mail; and
  • Start the driver license application online before visiting a driver services center (for citizens who have relocated to Tennessee).

One new feature available through online driver services is designed to assist citizens in the case of an emergency. Citizens may submit emergency contact information online that will be added to the driver license data base. That information may be obtained by law enforcement if the individual is involved in an accident or emergency and is unable to communicate with first responders.

“I urge citizens to visit our online driver services page and add this important information. It is simple to do and could help emergency personnel easier locate your family or friends in an emergency situation,” Gibbons added.

The state’s online driver services may be accessed by visiting www.tn.gov/safety.

The Tennessee Department of Safety and Homeland Security’s (www.TN.Gov/safety) mission is to serve, secure, and protect the people of Tennessee.

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