Topic: Chase

Consumer Reports says 58.2 Million Americans had a Malware Infection on their Home PC Last Year

May 13, 2013 |

Consumers Union Report Details Obstacles to Switching Banks That Stifle Consumer Choice

June 4, 2012 |

Consumers Union Offers Recommendations For Making It Easier For Consumers To Move Their Money To A New Bank

San Francisco, CA – Public outrage over unfair bank practices and rising fees has prompted more and more consumers to consider switching to new financial institutions in search of better deals.  But consumers can face a myriad of obstacles that can make switching banks a hassle, according to a new report by Consumers Union, the policy and advocacy arm of Consumer Reports.

“Consumers may be fed up with their bank but they can encounter roadblocks that make moving their money a real headache,” said Suzanne Martindale, staff attorney for Consumers Union.  “Some bank policies are designed to make it challenging for customers to walk away.  That creates customer inertia and stifles competition, making banks less responsive to what consumers need.” «Read the rest of this article»

Consumers Union Calls On Bank of America & Other Major Banks to Drop Unfair Debit Card Fees

October 30, 2011 |

It’s Unfair to Charge Customers When Banks Collect Enough From Retailers to Cover Debit Card Costs 

San Francisco, CA — Consumers Union called on Bank of America and other banks to drop plans to charge consumers monthly debit card fees. 

Bank of America recently announced it would charge its customers $5.00 each month starting in 2012 to make debit card purchases.  SunTrust has started rolling out its own $5.00 fee and Wells Fargo and Chase are testing debit card fees in select markets. «Read the rest of this article»

Consumers Fight Back Against Poor Policies, High Prices and Hidden Fees

April 10, 2011 |

New York, NY – Irritated consumers have moved bank giants, retailers, and other companies that continue to miss the mark on customer satisfaction into the Elite 8 of Consumerist.com’s sixth annual “Worst Company in America” tournament. 

Top-seeded Bank of America, a fixture of the tournament since acquiring Countrywide, cemented their spot in the Elite 8 with a whopping 87 percent of the vote against DirecTV. They will face the world’s largest retailer Walmart in the first match-up of the latest round.  «Read the rest of this article»

Consumer Reports Survey finds Credit Card issues improving in wake of Credit Card Act of 2009; but some Perils Linger

October 10, 2010 |

Report identifies some good cards, and bad.
 
Yonkers, NY – With the protections of the Credit Card Act of 2009 in full effect, a nationally representative survey shows a slightly lower level of dissatisfaction among Americans with their credit cards than last year. However, credit cards remain one of the lowest-rated services Consumer Reports has ever analyzed; only 45 percent of respondents said they were completely or very satisfied with their cards.
 
The survey, conducted in July by the Consumer Reports National Research Center also shows that consumers are carrying less credit card debt, with median balances of $3,793— $1,100 lower than in 2009. «Read the rest of this article»

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