It’s not often that I vent on a business — I know how hard it can be in this competitive world to satisfy ever more demanding customers. But I am about over Charter Communications. For over a month now, we have had missing channels and bad reception. We made an appointment and they never showed up, which doesn’t leave you feeling particularly good about having wasted a day to be there for them. Nor were they particularly apologetic about not showing up.
And every time you try to get a response from them, you are back to square one: you have to navigate a phone menu that resembles chinese water torture more than anything else. If and when you do get a human being, it’s a whole new world — you have to explain all over again what the problem is. And they will want you to make yet another appointment.
We did finally have a tech show up when we were at home. After doing some checks he told us that the problem was in the line outside the house. Along the way, he told us he was not too happy with the service department at Charter, himself. He was a nice guy and seemed genuinely interested in helping us out. He placed a call and told us they should have a tech out the next day to check out the lines coming into the house.
When I came home the next day and saw a Charter truck heading up the street I foolishly thought that they had found and fixed the problem. No such luck. We did pick up some of the channels we were missing, but then others we had had turned up missing. And lately the broadcast stations like NBC, CBS, NBC, and NPR are getting really bad. Along with still missing channels we should have.
Which brings me to the moral of this whole rant. Charter is a monopoly here in Clarksville. They have no competition so, evidently, they don’t have to worry about whether we customers are satisfied with their service. The message I’m getting from all this is, “If you don’t like our service, put up a dish!”. Which, if it weren’t for my need of a broadband network connection (I telecommute a couple of days a week), I might just consider.
Perhaps Clarksville/Montgomery County should consider instituting it’s own cable service, as does a number of cities throughout the country. Could be a good source of revenue. And at the very least, maybe it would scare Charter into being more responsive to its subscribers.