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Ford is recalling certain model 2004 and 2005 Ford Freestar and Mercury Monterey Vehicles


National Highway Traffic Safety AdministrationWashington, D.C. – Ford Motor Company is recalling certain model year 2004 and 2005 Ford Freestar and Mercury Monterey Vehicles. The torque converter output shaft may fail causing loss of power to the drivetrain.

 The Office of Defects Investigation (ODI) has received 227 owner complaints alleging a sudden and unexpected loss of motive power due to an internal transmission failure in the subject vehicles.

2004 Ford Freestar recalled due to internal transmission failure.

2004 Ford Freestar recalled due to internal transmission failure.

Of those complaints, 124 can be attributed to the torque converter output shaft splines stripping causing a sudden loss of power to the drivetrain.

The remaining 103 complaints experienced a loss of motive power but the specific internal failure cause within the transmission is not known. ODI is continuing to asses the scope, frequency and safety-related consequences of the alleged defect.

Vehicle Information

Manufacturer: Ford Motor Company
Mfr’s Report Date: January 4th, 2012
NHTSA Campaign ID Number: 12V006000  EA09016
NHTSA Action Number: EA09016  
Component: Power Train – Automatic Transmission – Torque Converter

Potential Number of Units Affected: 205,896


This condition results in a sudden loss of motive power with no warning, increasing the risk of a crash.


Ford will notify owners, and dealers will replace the torque converter free of charge. The safety recall is expected to begin in the second calendar quarter of 2012. Owners may contact the Ford Motor Company customer relationship center at 1.866.436.7332.


Ford’s recall campaign number is 11s25. Owners may also contact the National Highway Traffic Safety administration’s vehicle safety hotline at 1.888.327.4236 (TTY 1.800.424.9153) or goto .




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