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HomeNewsTennessee Department of Safety announces Online Driver Services to be Temporary Interrupted...

Tennessee Department of Safety announces Online Driver Services to be Temporary Interrupted for Upgrade

Department Upgrading Driver License Computer System to Improve Customer Service

Tennessee Department of Safety and Homeland SecurityNashville, TN – The Tennessee Department of Safety and Homeland Security announced that online services offered by its Driver Services Division will not be available over the upcoming President’s Day weekend to allow time to make improvements to the statewide driver license computer system.

Online driver services will not be available to citizens starting at 5:00pm CST on Friday, February 13th. Online services will resume at 7:00am CST on Tuesday, February 17th. All state offices are closed on Monday, February 16th for President’s Day.

Online driver services not available during this interruption include the renewal of driver licenses, requesting duplicate driver licenses, requesting to make change of address, making reinstatement payments, ordering driver histories, taking practice driver license tests, and scheduling road test appointments.

Two customer service phone numbers will also be unavailable during that time: the toll-free customer service number at which citizens may receive automated driver license reinstatement and status information (866.903.7347), and the number to call to schedule non-commercial road tests (866.849.3548).

“We want to give citizens plenty of notice about the interruption in services. The stoppage is critical to making necessary improvements to the driver license computer system which is antiquated and in serious need of updating. This temporary online inconvenience will ultimately improve our customer service, both online and inside our driver services centers statewide,” Commissioner Bill Gibbons said.

In addition to online services, 40 self-service kiosks, at which citizens may renew or replace driver licenses, will be out of service starting at 5:00pm CST on Friday, February 13th. The kiosks will resume service at 7:00am CST on Tuesday, February 17th. The department has 40 self-service kiosks at various locations across the state.

For a list of locations, visit www.tn.gov/safety/dlmain.shtml

The Tennessee Department of Safety and Homeland Security’s (www.TN.Gov/safety) mission is to serve, secure, and protect the people of Tennessee.

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