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Tennessee Department of Commerce & Insurance Shares Results from National Survey of Consumer Complaints
Posted By Clarksville Online News Staff On Saturday, July 16, 2016 @ 6:11 pm In News | No Comments
Nashville, TN – The Tennessee Department of Commerce & Insurance’s (TDCI) Division of Consumer Affairs is sharing the recently released results  of a national survey conducted by the Consumer Federation of America (CFA) and the North American Consumer Protection Investigators (NACPI) of the top 10 consumer complaints.
Phony IRS agents and other imposter scams topped the list of fastest-growing complaints to state and local consumer protection agencies last year.
Thirty-three consumer agencies (including the Tennessee Division of Consumer Affairs) from twenty-one states participated in the survey, which asked about the most common complaints they received in 2015, the fastest-growing complaints, the worst complaints, new kinds of consumer problems, agencies’ biggest achievements and challenges, and new laws that are needed to better protect consumers.
Earlier this year, the Tennessee Division of Consumer Affairs released its own list of top 10 complaints received last year.
In 2015, the Division of Consumer Affairs received more than 4,000 complaints and recovered both services and funds for Tennessee consumers through its mediation process. The Division’s mediation process relies on the voluntary cooperation of both the consumer and the business. In 2014, over 5,099 total complaints were fielded.
The Division of Consumer Affairs is dedicated to advocating, educating and protecting Tennessee Consumers. Call 1.800.342.8385 for more details.
For more information on the consumer complaint process, visit www.tn.gov/consumer 
Tennessee Department of Commerce & Insurance (TDCI) is charged with protecting the interests of consumers while providing fair, efficient oversight and a level field of competition for a broad array of industries and professionals doing business in Tennessee. Our divisions include the Athletic Commission, Consumer Affairs, Tennessee Corrections Institute, Emergency Communications Board, Fire Prevention, Insurance, Tennessee Law Enforcement Training Academy, Peace Officers Standards and Training, Regulatory Boards, Securities, and TennCare Oversight.
To check a license of a professional regulated by the Department, go to http://verify.tn.gov/ .
Article printed from Clarksville, TN Online: https://www.clarksvilleonline.com
URL to article: https://www.clarksvilleonline.com/2016/07/16/tennessee-department-commerce-insurance-shares-results-national-survey-consumer-complaints/
URLs in this post:
 sharing the recently released results: http://consumerfed.org/wp-content/uploads/2016/07/7-13-16-Top-10-Complaints_Report.pdf
 www.tn.gov/consumer: http://www.tn.gov/consumer
 http://verify.tn.gov/: http://verify.tn.gov/
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