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Clarksville Gas and Water Phones Out of Service, Customer Pay by Phone Option Unavailable


Wednesday, April 5th, 2017          

Clarksville Gas and Water Department - CGWClarksville, TN – The Clarksville Gas and Water phone system is currently unavailable due to AT&T phone service issues and incoming calls cannot be received nor can outgoing calls be made. The customer Utility Billing Line, pay by phone, option is also unavailable.

It is unknown at this time when the phone service will be restored.

Clarksville Gas and Water Department Administration and Engineering

Clarksville Gas and Water Department Administration and Engineering

In the event of an EMERGENCY ONLY, please dial the appropriate number below.

Please only call the numbers in the event of an emergency and not for bill inquiries or bill payment.

Natural Gas Emergency Only: 931.216.0669 or 911, 931.561.0039 or 911

Water/Sewer or Other Emergency: 931.980.1660, 931.320.3484, 931.218.3281

Customers may pay their utility bill by using WebConnect, online bill payment, on the Gas and Water website,, then click on the “One Time Pay” or “Access My Account” buttons.

Customers may also pay their bills at either of the Gas and Water customer service centers located at 2015 Fort Campbell Boulevard or 2215 Madison Street, 8:00am-4:30pm, or any of the following authorized payment agents during their normal business hours.

Authorized Utility Bill Collection Agents
City Hall, 1st Floor, One Public Square
Legends Bank, Planters Bank, US Bank, Heritage Bank (All Clarksville Locations)

Customers may check back for phone service and Utility Billing Line availability.

About Clarksville Gas and Water

Clarksville Gas and Water Department South Service CenterClarksville Gas and Water is proud to safely and efficiently deliver natural gas, water and sewer services to the citizens of Clarksville-Montgomery County by a courteous and professional team of knowledgeable employees.

Natural gas service is also provided to Robertson and Cheatham counties in Tennessee, Christian and Todd counties in Kentucky and to the Fort Campbell, Kentucky military installation.

CGW is also home to the City Engineering Office that provides expert design and support for water and sewer system capital improvement projects.

Clarksville Gas and Water Department’s main office is located at 2215 Madison Street, Clarksville, Tennessee. The phone is 931.645.7400. Hours are 8:00am-4:30pm Monday-Friday.

For an emergency after hours, call 931.645.0116, 4:30pm-8:00am Weekends and Holidays.

For more information about Clarksville Gas and Water, visit their website at




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