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Clarksville Gas and Water Department having intermittent phone problems

Posted By Clarksville Online News Staff On Wednesday, November 21, 2018 @ 6:43 pm In News | No Comments

Clarksville Gas and Water Department

Clarksville Gas and Water Department - CGWClarksville, TN – Clarksville Gas and Water has been experiencing intermittent phone service disruptions affecting the emergency phone line and the pay-by-phone, Utility Billing Line, bill payment feature due to AT&T phone service problems.

AT&T is diligently addressing the problem; however, there is no estimated time the phone service problem will be resolved and fully restored.

Clarksville Gas and Water releases alternate emergency phone numbers.

Clarksville Gas and Water releases alternate emergency phone numbers.

In the event of an emergency when both the main phone line, 931.645.7400, and the emergency phone line, 931.645.0116, are down, customers should call the appropriate designated phone number below.

The designated phone numbers are assigned for EMERGENCY ONLY calls and not for bill inquiries or bill payment.

Designated Phone Numbers

  • Natural Gas Emergency Only: 931.218.3271 or 911
  • Water-Sewer or Other Emergency: 931.320.0140 or 931.218.3278

Updates will be published through normal press releases and the Gas and Water website posts at www.clarksvillegw.com [1]; however, customers may check back for phone service and Utility Billing Line availability.

Customers are priority one at Gas and Water and their patience and understanding during the unexpected phone outage is very much appreciated.

About Clarksville Gas and Water

Clarksville Gas and Water Department South Service CenterClarksville Gas and Water is proud to safely and efficiently deliver natural gas, water and sewer services to the citizens of Clarksville-Montgomery County by a courteous and professional team of knowledgeable employees.

Natural gas service is also provided to Robertson and Cheatham counties in Tennessee, Christian and Todd counties in Kentucky and to the Fort Campbell, Kentucky military installation.

CGW is also home to the City Engineering Office that provides expert design and support for water and sewer system capital improvement projects.

Clarksville Gas and Water Department’s main office is located at 2215 Madison Street, Clarksville, Tennessee. The phone is 931.645.7400. Hours are 8:00am-4:30pm Monday-Friday.

For an emergency after hours, call 931.645.0116, 4:30pm-8:00am Weekends and Holidays.

For more information about Clarksville Gas and Water, visit their website at www.clarksvillegw.com [1]

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