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CDE Lightband Coronavirus Update

 

Clarksville Department of Electricity - CDE - CDE LightbandClarksville, TN – Based on U.S. Centers for Disease Control and Prevention (CDC) guideline recommendations and the Clarksville Mayor’s directives, CDE Lightband will be temporarily closing their lobby. Effective Friday, March 20th, 2020, CDE will be redirecting our lobby traffic to the drive-thru to make payments during regular business hours.

CDE Lightband Customer Service

CDE Lightband Customer Service

Appointments will be available for equipment drop offs and any specific concerns that can not be addressed over the phone or our online chat.

CDE Lightband encourages customers to make payments and changes to their accounts online at www.cdelightband.com, by phone at 931.648.8151, online chat or click the link below for more options. Additionally, as previously communicated, CDE Lightband will not disconnect customers for nonpayment through April 30th.

This is intended to help those who are experiencing any financial hardships. All those who can, should continue to make payments in a timely manner to reduce bill accumulation.

Starting Monday, March 23rd, 2020, CDE will extend our drive-thru hours from 7:00am–7:00pm to be able to assist all customers while the lobby is closed. CDE’s mission is to always provide safe, affordable and reliable services to our community.

Thank you for your support as we aim to keep our employees, customers and community safe.

For more payment options, please visit: www.cdelightband.com/customer-service/pay-bill/

About CDE Lightband

CDE Lightband Customer ServiceCDE Lightband is a municipally-owned public power and broadband service provider serving 70,000 electric and 22,000 broadband customers with the city limits of Clarksville, TN.

CDE Lightband provides reliable utilities delivered at the speed of light. Our service area, consisting of 100 square miles within the municipal boundaries, includes 892 miles of power lines and 960 miles of fiber optic cable.

Our world-class Fiber Optic Network keeps electric costs low and allows us to deliver exceptional products and constant innovation. The network provides savings of over $1 million annually in operating costs and provides over $5 million annually in income for electrical grid improvements that result in half as many large scale power outages compared to peer cities.

Additionally, access to our network increases home values by 3% or an average of over $5,000, according to the Fiber to the Home Council. Based in large part on access to the superior digital products provided by CDE Lightband, Clarksville has been designated a first 50 “Next Century City.”

CDE Lightband offers Electricity, Internet, Digital TV and Telephone services with blazing fast speed and superior performance … with the additional convenience of 24/7 local support and bundling all your utilities into a single bill.

Our staff includes 200 full-time employees, a management team with over 100 years of combined industry expertise and governance provided by a board of five local business leaders.

For more information, visit their website at www.cdelightband.com


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