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Topic: Tennessee Emergency Communications Board

First 911 call center connects to Tennessee’s Next Generation 911 Network

 

Tennessee Department of Commerce and InsuranceNashville, TN – Tennessee’s Next Generation 911 (NG911) network has been connected to its first 911 call center. The initial connection, in Brentwood Tennessee, begins a process that will connect 911 centers across the state to one of the nation’s first statewide, Internet Protocol (IP)-enabled 911 networks.

“This is digital 911,” said Tennessee Emergency Communications Board (TECB) Chair Randy Porter. “It’s a major stepping stone toward a state-of-the-art network that will improve public safety. NG911 will replace the analog network and increase the reliability of the 911 system. The statewide deployment will provide all Tennessee citizens with a more responsive emergency communications system that will offer improved function in the case of disaster.” «Read the rest of this article»

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State’s Emergency Communications System clears 1st update phase

 

NG911 move to digital will mean more reliable service for Tennesseans

Tennessee Division of Consumer AffairsNashville, TN – The Tennessee Emergency Communications Board (TECB) announced today that the first phase of the state’s conversion to Next Generation 911 (NG911) is complete. The core infrastructure that will allow individual 911 centers to connect to NG911 has been built and is ready for testing.

“The completion of Phase I of the NG911 project is a significant milestone,” said TECB Chair Randy Porter. “We want to thank our partners at AT&T and TCS for their efficient and effective work. We’re now ready to test the core and move forward with the next phase – connecting local 911 centers to the core.” «Read the rest of this article»

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911 Board adds training requirements for missing-children calls

 

Tennessee Department of Commerce and InsuranceNashville, TN – The Tennessee Emergency Communications Board (TECB) voted at its February meeting to add new training requirements for calls related to missing and exploited children for 911 dispatchers. The Board voted to add five hours of training for all new dispatchers and two hours of continuing education every two years – both specifically focused on handling calls about missing or exploited children.

“A call about a missing child is one of the most critical calls that come into a 911 center,” said TECB Chair Randy Porter. “When these calls are taken, the call-taker should have every available resource to handle it correctly. These new training requirements will ensure that dispatchers in Tennessee are properly trained and prepared to handle these calls.” «Read the rest of this article»

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911 Board releases $2.2 million for dispatcher training

 

Tennessee Department of Commerce and InsuranceNashville, TN –The Tennessee Emergency Communications Board (TECB) has made $2.2 million in funding available to local Emergency Communications Districts for dispatcher training.

 “We’ve set uniform standards because we want to do all we can to improve the effectiveness of 911,” said TECB Executive Director Lynn Questell. “We know many districts exceed these standards and provide additional training and support to their dispatchers. We certainly want to provide the local 911 districts with the needed funds to for this training.” 

“We’re pleased we can provide these funds,” Questell said. “Not every state has minimum requirements. And among those that do, not every state provides funding for the training. Tennessee continues to be a national leader in 911.” «Read the rest of this article»

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State board begins disbursing millions to local 911 districts

 

Nashville – The Tennessee Emergency Communications Board (Board) has begun disbursing what will be almost $10 million annually in additional funding to local emergency communications districts (ECDs) for dispatcher training and 911 operations. Tennessee’s 100 ECDs provide or facilitate local 911 services across the state.

Funds for the new disbursements come largely from the Board’s successful effort to end certain subsidies that were paid to wireless carriers through its cost recovery program. Approximately $7.6 million of these funds have now been re-directed to ECDs.

TECB Executive Director Lynn Questell

TECB Executive Director Lynn Questell

“Re-directing these funds will assist ECDs in addressing the challenge of declining revenue from local 911 fees,” said TECB Executive Director Lynn Questell. “Our data tell us the time to act is now. We’re pleased that this program will allow us to provide needed funding at this time.”

The cost recovery program was created after the Federal Communications Commission (FCC) mandated that wireless carriers receive funding for the costs of providing Phases I and II Enhanced 911 service.

In 1999, the FCC rescinded that mandate, but because Tennessee’s focus was to ensure that expansion of Phase II wireless service, particularly in the state’s rural areas, continued without interruption, cost recovery was continued. «Read the rest of this article»

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