Clarksville, TN Online: News, Opinion, Arts & Entertainment.


Lend Lease Military Housing Communities Receive National Resident Satisfaction Award

 

Lend LeaseNashville, TN – Lend Lease (US) Public Partnerships, the nation’s leader in public/private community development, with its property management partner, WinnResidential Military Housing Services, is pleased to announce receipt of the 2011 superior satisfaction company award for superior performance in the nationally recognized resident satisfaction program, SatisFacts Insite®.

With more than 40,000 residential units, 192 apartments and 8,200 hotel rooms in its portfolio, Lend Lease has worked extensively with the Department of Defense through the Military Housing Privatization Initiative (MHPI), a program that provides for the transfer of military housing assets to private sector companies.

On a daily basis, SatisFacts Insite® consistently monitors customer service and resident satisfaction performance at each of Lend Lease’s 10 military housing communities and the results provide valuable insight into how well community leadership and staff are meeting the needs and expectations of residents.

“At Lend Lease we have a unique opportunity to improve the quality of life for our Service Members and their families,” said Phillip Carpenter, executive vice president for Lend Lease (US) Public Partnerships. “Providing the highest levels of service in conjunction with quality, sustainable homes in communities that offer the resources and amenities that our Service Members both want and deserve is a job that we take very seriously and one that we are honored to do.”

To be eligible for the superior satisfaction award, companies must receive an overall Insite® survey score between 4.00 and 4.49 on a five-point scale. As the award recipient, WinnResidential Military Housing Services received a superior rating with an overall score of 4.25 in six primary categories: pre renewal, move in, work (service) order, move out, wait list, and point of service.

Michael Defferding, executive vice president for WinnResidential Military Housing Services, had this to say about the accolade. “We are honored to be acknowledged as a superior company for our performance with the Insite® program,” said Defferding. “The results show us that our military family residents recognize our efforts and desire to provide best-in-class housing communities to our nation’s heroes.”

About Lend Lease

Lend Lease is a leading international property and infrastructure group. Listed on the Australian Securities Exchange and with circa 17,000 employees worldwide, the firm’s capabilities span the property and infrastructure spectrum.

In the US, Lend Lease’s public partnership business is the nation’s leader in public/private community development. With a focus on creating sustainable value, Lend Lease creates communities that regenerate our environment, enrich people’s lives and foster economic growth. Lend Lease has worked extensively with the Department of Defense through the Military Housing Privatization Initiative (MHPI), a program that provides for the transfer of military housing assets to private sector companies. With over 40,000 residential units, 192 apartments and 8,200 hotel rooms in its portfolio, Lend Lease will finance, develop, build, renovate and operate these sites for at least 50 years.

We create innovative and sustainable property solutions, forging partnerships and delivering maximum benefits to clients, investors and communities. Safety is our number one priority and Lend Lease is committed to operating Incident & Injury Free wherever we have a presence.

www.lendlease.com


Sections

News

Topics

, , , , ,

Comments

You must be logged in to post a comment.


  • Visit Us On FacebookVisit Us On TwitterVisit Us On PinterestVisit Us On YoutubeCheck Our FeedVisit Us On Instagram
  • Personal Controls

    Archives