Topic: Customer Service

Tips to make Christmas Shopping this year a little easier

By Sue Freeman Culverhouse | November 28, 2016 |

Clarksville, TN – Fun or exhausting, somethings Christmas shopping can be both. Here are a few tips to make it a bit easier.

First, if you want a specific item, call ahead to see if it’s in the store. How many times have you read an ad that shows the exact item in which you are interested only to find out when you reach the shop that it is sold out? A phone call can prevent this problem.

Suppose you have trouble reaching anyone in the department where the item is located. Ask for the manager. If the manager is uncooperative, shop elsewhere. Usually the manager will get the answer you need; after all, that’s why this person who gives better service was promoted!

Christmas Presents

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Convergys Partners with LEAP to Help Youth Obtain Marketable Job Skills

By Richard Garrett | December 17, 2015 |

Clarksville, TN – Convergys Community Action Network (CAN) volunteers in Clarksville, Tennessee partnered with the LEAP Organization to support their Career Readiness Program.  LEAP, which stands for Leadership, Enlightenment, Achievement, and Perseverance, is a 501(c) (3) nonprofit organization whose mission is to instill positive moral growth and sustainable life skills in youth.

The goal of LEAP’s Career Readiness Program is to provide youth ages 16 to 24 with critical job skills to prepare them for entry into the workforce.

LEAP Career Readiness Program participants visit Convergys.

«Read the rest of this article»

Quick Tips for Managing Business Reputation Online

By Noel R. Bagwell, III, Esq. | March 11, 2013 |

Clarksville, TN – Learning that one of their customers does not use the internet would astound most businessmen. A company’s webpages, online listings, and social media profiles are the 21st century storefront window of a business.

Business reputation management is, therefore, an essential skill for the modern entrepreneur. So what happens when a customer comes across a negative review, and decides to try your competition instead of buying from you?

Bad news: you lose business! The good news is, there are a few things you can do to avoid this! «Read the rest of this article»

Two in Three Consumers have walked out of a Store because of Poor Customer Service

June 7, 2011 |

Walmart was among the worst for their retail service in eight of the 21 categories Rated for customer service

Yonkers, NY – Just how frustrated are Americans with the state of customer service?  According to a new Consumer Reports’ survey, 65 percent are “tremendously annoyed” by rude salespeople and 64 percent of respondents said that they had left a store in the previous 12 months because of poor service. This survey is part of a larger investigation on customer service featured in the July issue of Consumer Reports and online at www.ConsumerReports.org. 

The report names Walmart among the worst in customer service for its retail service in eight out of 21 industries evaluated. «Read the rest of this article»

How to Make Your Christmas Shopping Just a Bit Easier

By Sue Freeman Culverhouse | December 7, 2010 |

Christmas shopping can be fun or exhausting—or both! Here are a few hints to make it a bit easier.

First, if you want a specific item, call ahead to see if it’s in the store. How many times have you read an ad that shows the exact item in which you are interested only to find out when you reach the shop that it is sold out? A phone call can prevent this problem.

Suppose you have trouble reaching anyone in the department where the item is located. Ask for the manager. If the manager is uncooperative, shop elsewhere. Usually the manager will get the answer you need; after all, that’s why this person who gives better service was promoted!

What if you are in a crowded store and the department in which you want to buy a gift has a long line? Take it to another department where the line is shorter. With computerized scanning of each item, you should be able to buy the item anywhere in the store. «Read the rest of this article»

Travel: Was the full moon making mischief?

June 24, 2008 |

On the Road in America is an occasional and serendipitous column about people, places and observations, with publishing predicated on the random availability of internet access or lack thereof.

As I prepare to board the bus for my semi-annual sojourn north, ready to be “On the Road in America,” I am thinking of all the roadblocks thrust before me as I was pulling the jigsaw pieces of my itinerary puzzle together. Starting with the travel plans…

To begin with, there is no easy way to get where I am going from Tennessee. Take Amtrak and you have to navigate to Indianapolis first. Flying means not only getting to Nashville but landing in Hartford, navigating to a bus terminal and — taking the bus for hours and hours more. Or tripling the airfare to land in Burlington and — get to the bus station or train station and take a train. I’ve since resolved to take the scenic routes by Greyhound, which has, until this trip, been both flawless and economical. And scenic.

To begin with, I’ve been enjoying the 14-day advance purchase for my tickets for years. Apparently that particular and very appealing price option was discontinued on June 3. Okay. I was not happy about that, since I subscribe to Greyhound Rewards and never got a notice about this change. Neither did it show up on June 17 when I cruised their website double-checking prices and schedules. So I opted to buy a discounted 7-day advance purchase ticket. Yeah, right. Since buying online tickets involves surcharges that add up, I went to the Clarksville Greyhound Terminal, as I always do, to buy my ticket. «Read the rest of this article»

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