Clarksville, TN – Clarksville Gas and Water Department (CGW) phone and internet services are down including the emergency phone line and the customer pay-by-phone, Utility Billing Line, due to technical issues.
In the event of a gas, water or sewer EMERGENCY during the phone system outage, please call the designated phone number listed below. Please only call these numbers in the event of an emergency and not for bill inquiries or bill payment.
Natural Gas Emergency Only: 931.218.3271 or 911
Water/Sewer or Other Emergency: 931.218.3280 and 931.216.1187
Customer Service Emergency (No Bill Payments): 931.320.0140 and 931.218.3278
It is undetermined when phone and internet service will be restored; however, an update will be announced when services are restored.
The Clarksville Gas and Water Department values customers and very much appreciates their patience and cooperation during the phone and internet system outage.
About Clarksville Gas and Water
Clarksville Gas and Water is proud to safely and efficiently deliver natural gas, water, and sewer services to the citizens of Clarksville-Montgomery County by a courteous and professional team of knowledgeable employees.
Natural gas service is also provided to Robertson and Cheatham counties in Tennessee, Christian and Todd counties in Kentucky and to the Fort Campbell, Kentucky military installation.
CGW is also home to the City Engineering Office which provides expert design and support for water and sewer system capital improvement projects.
Clarksville Gas and Water Department’s main office is located at 2215 Madison Street, Clarksville, Tennessee. The phone is 931.645.7400. Hours are 8:00am-4:30pm Monday-Friday.
For an emergency after hours, call 931.645.0116, 4:30pm-8:00am on Weekends and Holidays.
For more information about Clarksville Gas and Water, visit their website at www.clarksvillegw.com