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CDE Lightband discovers Fiber damage while working on power outage

 

Clarksville Department of Electricity - CDE - CDE LightbandClarksville, TN – With the storm damage from this week and the cleaning up of downed trees, power lines and poles, CDE Lightband has discovered several areas with damaged fiber that may affect CDE Lightband customer’s broadband services.

CDE Lightband and Davis H. Elliot Company, Inc repairing fiber lines.

CDE Lightband and Davis H. Elliot Company, Inc repairing fiber lines.

Some of these areas include:

Shelby, Maple, Rebecca, Jackson, Dalewood, Chestnut, Plantation, Southern, Hillsboro, Binks, Preston, Downer, Dale Terrace, Dave, Hallbrook, Paddy Run from Shiloh to Bunkerhill Road, Charlemagne and Collinwood Drive near Lafayette, King Cole, Storybook, Tandy areas, Trenton Road, Needmore Road, Ruby, Lark and Thrush Drive areas.

Not all customers on these lines are affected but CDE is still assessing the extent of the damage. There are areas that have fiber down, but not damaged, and crews will be working to place those lines back on the pole.

CDE has full crews and support from other areas to repair and replace the damaged fiber as quickly as possible. Additionally, there may be single lines that are damaged or network equipment not functioning properly due to the loss of power.

To ensure that we are not missing any areas please go to our website, www.cdelightband.com to file a ticket with a broadband service issue, utilize our chat system found on our website or file a ticket via our phone system at 931.648.8151 and press 2.

CDE Lightband has support staff available to assist you 24/7. If you have already filed a ticket, rest assured we have staff working those as quickly as possible.

Thank you for your patience.

 

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About CDE Lightband

CDE Lightband Customer ServiceCDE Lightband is a municipally-owned public power and broadband service provider serving 70,000 electric and 22,000 broadband customers with the city limits of Clarksville, TN.

CDE Lightband provides reliable utilities delivered at the speed of light. Our service area, consisting of 100 square miles within the municipal boundaries, includes 892 miles of power lines and 960 miles of fiber optic cable.

Our world-class Fiber Optic Network keeps electric costs low and allows us to deliver exceptional products and constant innovation. The network provides savings of over $1 million annually in operating costs and provides over $5 million annually in income for electrical grid improvements that result in half as many large scale power outages compared to peer cities.

Additionally, access to our network increases home values by 3% or an average of over $5,000, according to the Fiber to the Home Council. Based in large part on access to the superior digital products provided by CDE Lightband, Clarksville has been designated a first 50 “Next Century City.”

CDE Lightband offers Electricity, Internet, Digital TV and Telephone services with blazing fast speed and superior performance … with the additional convenience of 24/7 local support and bundling all your utilities into a single bill.

Our staff includes 200 full-time employees, a management team with over 100 years of combined industry expertise and governance provided by a board of five local business leaders.

For more information, visit their website at www.cdelightband.com


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