Clarksville, TN – The Clarksville Gas and Water Department has planned customer payment system maintenance to begin after 4:30pm on Thursday, June 22nd, through Monday, June 26th, at 8:00am During this time the customer online and pay-by-phone payment feature will be down.
On Friday, June 23rd, during normal business hours, 8:00am-4:30pm, customers may pay their utility bill in person at our customer service center lobbies and drive-up window service located at 2215 Madison Street and 111 Cunningham Lane and at City Hall, 1 Public Square, first floor. Customers may also call 931.645.7400 to pay over the phone to a customer service representative.
After 4:30pm on Friday, the kiosk payment sites will be unavailable through Monday, June 26th, at 8:00am. The customer payment drop box at 2215 Madison Street is available at any hour.
Beginning Monday, June 26th, customers will have a new online customer portal for account access and bill payment. The same “ACCESS MY ACCOUNT” or “ONE TIME PAYMENT” buttons on the Clarksville Gas and Water Department homepage, www.clarksvillegw.com, will still be available to login. The new online customer portal will host a vibrant new dashboard with convenient navigational tabs to view and manage account information and payment features.
For more information, please contact the Clarksville Gas and Water Department at 931.645.7400, Monday-Friday, 8:00am to 4:30pm.
About Clarksville Gas and Water
Clarksville Gas and Water is proud to safely and efficiently deliver natural gas, water, and sewer services to the citizens of Clarksville-Montgomery County by a courteous and professional team of knowledgeable employees.
Natural gas service is also provided to Robertson and Cheatham counties in Tennessee, Christian and Todd counties in Kentucky and to the Fort Campbell, Kentucky military installation.
CGW is also home to the City Engineering Office which provides expert design and support for water and sewer system capital improvement projects.
Clarksville Gas and Water Department’s main office is located at 2215 Madison Street, Clarksville, Tennessee. The phone is 931.645.7400. Hours are 8:00am-4:30pm Monday-Friday.
For an emergency after hours, call 931.645.0116, 4:30pm-8:00am Weekends and Holidays.
For more information about Clarksville Gas and Water, visit their website at www.clarksvillegw.com
