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Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards

U.S. Consumer Product Safety CommissionWashington, D.C. – U.S. Consumer Product Safety Commission (CPSC) reports Microsoft is recalling AC power cords for it’s Surface Pro Devices. This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15th, 2015.

Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with “Windows 8 Pro” on the back of the device under the kickstand.

Recalled Microsoft ac power cord – no sleeve.
Recalled Microsoft ac power cord – no sleeve.

This recall also involves accessory power supply units that include an AC power cord sold separately before March 15th, 2015.

The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.

Product Information

Name of product: AC Power cords

Hazard: The power cords can overheat, posing fire or shock hazards.

Consumer Contact: Microsoft toll-free at 855.327.7780 from 8:00am to 5:00pm PT Monday through Friday or online at www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information

Units: About 2.25 million (in addition, about 190,000 were sold in Canada)

Incidents/Injuries: Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.

Remedy: Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.

Sold at: Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com from February 2013 through March 15th, 2015 for between $800.00 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.

Importer(s): Microsoft Corp., of Redmond, Wash

Distributor(s): Microsoft Corp., of Redmond, Wash

Manufactured in: China, Taiwan, U.K.

About the U.S. Consumer Product Safety Commission

The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually.

CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to help ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800.638.2772 or teletypewriter at 301.595.7054 for the hearing impaired.


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