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Campbell Crossing housing team receives multiple awards for resident satisfaction

 

Campbell CrossingNashville, TN – WinnResidential Military Housing Services, the firm providing property management and maintenance services for Lend Lease’s military housing portfolio to include Campbell Crossing, has been recognized as a 2014 SatisFacts National Award Winner in resident satisfaction.

SatisFacts, the leading national resident relationship management services company, has recognized WinnResidential Military Housing Services as a “Top Five Company” and a recipient of its “Superior Portfolio Score” in its Insite 365 Day/Year Resident Feedback Program category.

Additionally, 97 of WinnResidential Military Housing Services’ neighborhoods across the country, including the Campbell Crossing neighborhoods, were recognized as “Property Insite Award” winners for “Exceptional & Superior Overall Resident Satisfaction”.

The Campbell Crossing team is continually seeking ways to better serve the Campbell Crossing community and residents.

Through the use of the Insite 365 Day/ Year Resident Feedback program, it has allowed residents to provide real feedback in a safe and comfortable environment. This in turn has allowed Campbell Crossing to make those improvements they feel are important to the residents and their neighborhoods.

“The SatisFacts survey program provides our residents’ with an easy and convenient way to communicate with our team,” said Angela Root, director of property management for Campbell Crossing. “The surveys offer valuable insight on ways we can improve the living experience of the military families that we serve. This would not be possible without the entire staff working together to provide our residents with the best customer service possible.”

SatisFacts works with over 200 management companies and over a million apartment homes nationally. Awards are based on resident perceptions that the company’s leadership and team members are focused on implementing best practices that impact satisfaction and retention.

About Campbell Crossing

Campbell Crossing LLC, the partnership between developer Lend Lease and the Department of the Army, is the premier housing community for the Soldiers and families of the 101st Airborne Division (Air Assault) and home to the first zero-energy homes project ever constructed on a military installation. Lend Lease took over operations of Fort Campbell’s on-post housing in 2003 as part of the Military Housing Privatization Initiative (MHPI), a program aimed at improving the quality of life for Soldiers and their families.

Since then, the Community has received numerous recognitions, including the Army’s 2012 RCI Project of the Year, National Association of Home Builders (NAHB) National Green Building Award and the National Council for Public-Private Partnerships Innovation Award. Lend Lease will own, manage, renovate, develop, and sustain the more than 4,500 homes of Campbell Crossing until 2053.

For more information, visit www.campbellcrossingllc.com


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