HomeNewsClarksville Gas and Water Department experiencing very high customer calls, wait times

Clarksville Gas and Water Department experiencing very high customer calls, wait times

Customers asked to remain on phone line for next operator

Clarksville Gas and Water Department - CGWClarksville, TN – The Clarksville Gas and Water Department (CGW) is experiencing a very high volume of customer calls and long wait times. Customers are urged to be patient and wait on the phone to keep their queue in line for the next available operator.

Clarksville Gas and Water on-call personnel are being dispatched to assist the public with their gas, water, and sewer emergencies as calls are received; however, there may be longer response times during these periods of high-volume calls for service order requests. 

The following Gas & Water customer bill payment and account management options are available.

  • WebConnect, www.clarksvillegw.com, online payment.

  • Utility Billing Line, 931.645.7400, pay-by-phone.  

24 Hour Kiosk Paysites

  • 1599 Fort Campbell Boulevard

  • 1801 Ashland City Road

  • 2537 Wilma Rudolph Boulevard

  • 3880 Trenton Road

  • 111 Cunningham Lane

  • 2021 Wilma Rudolph Boulevard

Please call the Clarksville Gas and Water Department at 931.645.0116 to report gas, water and sewer emergencies during inclement weather office closings, after hours (Monday-Friday 8:00am to 4:30pm), weekends and holidays.

About Clarksville Gas and Water

Clarksville Gas and Water Department South Service CenterClarksville Gas and Water is proud to safely and efficiently deliver natural gas, water, and sewer services to the citizens of Clarksville-Montgomery County by a courteous and professional team of knowledgeable employees.

Natural gas service is also provided to Robertson and Cheatham counties in Tennessee, Christian and Todd counties in Kentucky and to the Fort Campbell, Kentucky military installation.

CGW is also home to the City Engineering Office that provides expert design and support for water and sewer system capital improvement projects.

Clarksville Gas and Water Department’s main office is located at 2215 Madison Street, Clarksville, Tennessee. The phone is 931.645.7400. Hours are 8:00am-4:30pm Monday-Friday.

For an emergency after hours, call 931.645.0116, 4:30pm-8:00am Weekends and Holidays.

For more information about Clarksville Gas and Water, visit their website at www.clarksvillegw.com

 

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